Privacy Policy

We're not just collecting data for fun - here's what we actually do with it:

• Process your reservations - Pretty obvious one. Can't book a room without this.
• Communicate with you - Confirmation emails, updates about your stay, responding to your questions.
• Provide services - Everything from room service to spa bookings to arranging transportation.
• Personalize your experience - Remember your preferences so we can make your next stay even better.
• Process payments - Self-explanatory, really.
• Send marketing stuff - Only if you've said it's cool. Special offers, news about the hotel, upcoming events. You can opt out anytime.
• Improve our services - We analyze trends and feedback to figure out what's working and what needs fixing.
• Legal compliance - Sometimes we gotta keep records for tax purposes or other legal requirements.
• Security and fraud prevention - Keeping an eye out for anything suspicious to protect you and us.

We're not in the business of selling your data to random companies. But there are some situations where we do share info:

Service Providers

Companies that help us run the hotel - payment processors, email services, booking platforms, maintenance contractors. They only get what they need to do their job, and they're bound by confidentiality agreements.

Business Partners

Sometimes we work with local tour operators, transportation services, or event partners. If you book something through us, we'll share relevant details with them.

Legal Requirements

If the law requires it or if we need to protect our rights, we might have to hand over information to authorities. We're talking court orders, legal processes, that kind of thing.

Business Transfers

If we ever sell the hotel or merge with another company (not planning on it, but you never know), your info would be part of that transfer.

We don't sell, rent, or trade your personal information to third parties for their marketing purposes. Period.

Yeah, we use cookies - but not the chocolate chip kind, unfortunately. Here's what's going on:

Essential Cookies

These are necessary for the website to actually work. They handle things like keeping you logged in, remembering what's in your booking cart, basic security stuff. Can't really turn these off without breaking the site.

Analytics Cookies

Help us understand how people use our site - which pages are popular, where folks are getting stuck, how long they stick around. We use this to make the site better. You can opt out of these if you want.

Marketing Cookies

These track your browsing to show you relevant ads and measure how well our marketing campaigns are doing. You've got control over these too.

Third-Party Cookies

Some cookies come from other services we use - like Google Analytics or social media plugins. These are governed by their own privacy policies.

Most browsers let you control cookies through their settings. Just heads up - if you block all cookies, some parts of our site might not work properly.

You've got rights when it comes to your personal info. Here's what you can do:

We take security seriously. Here's what we do to keep your information safe:

• Encryption - All data transmission is encrypted using SSL/TLS technology. That's the padlock you see in your browser.
• Secure servers - Our servers are protected by firewalls and kept in secure facilities with restricted access.
• Access controls - Only authorized staff can access personal data, and only when they need it to do their jobs.
• Regular updates - We keep our systems updated with the latest security patches.
• Payment security - We use PCI-compliant payment processors, so your card details are handled securely.
• Staff training - Our team gets regular training on data protection and privacy practices.

That said, nothing's 100% secure on the internet. We do our absolute best, but we can't guarantee perfect security. If we ever have a data breach, we'll let you know ASAP and tell you what happened.

We're based in Vancouver, Canada, but we sometimes work with service providers in other countries. This means your data might be transferred, stored, or processed outside of Canada.

When we do this, we make sure there are appropriate safeguards in place to protect your information according to Canadian privacy standards. This might include things like:

• Contractual agreements that require the same level of data protection
• Working only with countries that have adequate privacy laws
• Using standard contractual clauses approved by privacy authorities

If you've got questions about where your data goes or how it's protected, just ask us.

Our services aren't directed at kids under 13, and we don't knowingly collect personal information from them. If you're booking a family stay and need to provide info about your children (like for special meal requirements or activities), that's fine - but we're collecting that as part of the adult guest's reservation.

If we find out we've accidentally collected data from a child under 13 without proper parental consent, we'll delete it as quickly as possible. If you think this has happened, please contact us right away.

Things change - laws get updated, we add new services, technology evolves. So we might need to update this privacy policy from time to time.

When we make changes, we'll update the "Last updated" date at the top of this page. For major changes that affect how we handle your data, we'll let you know more directly - probably through an email or a notice on our website.

We'd recommend checking back here occasionally to stay in the loop. By continuing to use our services after changes are posted, you're saying you're cool with the updated policy.

Got questions about this privacy policy? Concerned about how we're handling your data? Want to exercise your privacy rights? We're here to help.